Online Solution - Tenants - Jidmac Property Group

Reminders per sms of renewal dates, rental increases, etc.
Sms service on payments made - thank you for your business.
System emails/sms confirmations of appontements with tenant - eg contractors, inspections, general visits where needed.
Reporting of maintenace which triggers the customized electronic work.
Order system that communicates with the maintenance manager, tenant and contractor - (taking the frustration out of the maintenance issues. Tenant knows exactly what is done, when it will be done and which contractor it will be done by. Time lines of each degree of seriousness have been pre-programmed in the system and kicks in the moment the tenant reports the maintenance problem.
The online system is available and runs 24hrs therefore serious emergencies such as burst geysers, complete power drops, etc are attended to immediately to minimize inconvenience.
Tenant can channel all communications to Jidmac via the online system saving him the cost of telephone calls - eg. queries on account, reporting maintenance.
Preventative maintenance suggestions.

Tenant lease agreement.
Complex rules and regulations.
Comprehensive property inspections.
In-going and out-going inspection check list with digital photos.
Property assessment - inventory of unit and unit lay-out/floor plan.
Point-radius list all amenities in 2km radius of unit - schools, hospitals, bus stops, etc.
Emergency procedures - in case of fire, burst pipe, electrical, etc. For Example - where to turn of main water supply, etc.
Emergency contact numbers - Jidmac and local police and fire stations.
All relevant invoices on repairs (in case of tenant inflicted repairs).
General notifications - information or news letters sent to tenants on a regular basis.
Point-radius list of amenities.
The proposed tenant will also receive informative point-radius list of amenities and points of interest located within a 2km radius of the property, showing how ideally the unit is positioned. (eg. Hospitals, clinics, schools, creche, bus & train stations,etc.)

All emergency maintenance requests, general repairs and maintenance can be reported on the customized electronic work order system by logging into the tenant portal, or via the downloaded app on your mobile device. Logging an online request for repairs triggers the customized electronic work order system that communicates with the maintenance manager, tenant and contractor. The system then puts the request in a pre-determined order system and- then manages the request and elevates the urgency where needed.
This system takes the frustration out of the maintenance issues. Tenant knows exactly what each degree of seriousness have been pre-programmed in the system and kicks in the moment the tenant reports the maintenance problem. The online system is available and runs 24/7 therefore serious emergencies such as burst geysers, complete power drops, etc. are attended to immediately to minimize inconvenience.
The customized electronic work order system will send reports to Jidmac management, the tenant, the contractor and where needed. The landlord to report on progress of maintenance order.

The comprehensive in-going check list that was done together with the tenant upon moving into the unit together with the photos of the unit at such time will elevate any possible disputes on damages inflicted. In the case of tenant inflicted damage Jidmac will obtain a quotation from an accredited, qualified and trusted contractor. Once the quotation is accepted by the landlord/Jidmac the repairs will be scheduled with the contractor and tenant and the work will be completed.
Upon completion the contractor will send photos of the completed job and the Jidmac maintenance manager will inspect the work done.
The invoice will then be attached to the tenants monthly statement which will be billed with the repairs done.
The repair will still be logged into the system and fall in the timeline requirements of the system.
A copy of all work done, together with the before and after photos of the damage, will be kept in the archive of the unit. The system also shows time of guarantee lapses, etc.

Tenant letting system to ensure suitability and affordability using a pre-approval application form/calculator. (This helps a proposed tenant to determine if he can afford to live in the unit he is interested in).
Emergency procedures.
App for android.
App for apple ( i-pod/ i-pad).