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Upon entry the tenant will have a walk-through with a Jidmac agent completing a check-list that the tenant signs off. Digital photos will be taken of all angles of the unit.
The tenant will also receive a “faults list” that has to be submitted to the office within 7 days, just to make sure all snags have been sorted.
Any damages that are noticed will be noted and reported to the maintenance manager.
The maintenance team will log the repair into the interactive work order system that will drive the process with all relevant parties. After receiving a quotation from the preferred contractor, it will be forwarded to the owner for approval. After approval the instruction will be given to the contractor to arrange for a mutually convenient time to do the repair. To avoid any unwanted situations Jidmac insists that repairs have to be done in the presence of the tenant or a representative of the tenant. Photos will again be taken of the repaired areas to be added to the “entry” state of the unit.
Tenant will be provided with two sets of the unit keys, remotes for the gate where applicable, access control cards for boom gates, get log-in code to view the personal portal on the online system. Additional sets of keys or copies of access cards or remotes can be made at the cost of the tenant.
The Jidmac Property specialist will also explain the list of emergency procedures that are attached to the unit portfolio on the online system. This list will explain what to do in the case of eg. a burst geyser, fire, electricity failure, etc. A copy of these instructions will also be displayed on the back of the front door. The tenant will also receive a list of the amenities in a 2km radius for them to familiarize themselves with the area. This list will also have the contact information of the closest emergency services.
The Jidmac agents may contact you to arrange a convenient time to do interim property inspections. This helps us keep our finger on the state of the property by attending to breakages and maintenance issues before unnecessary additional damage is inflicted. A checklist will once again be completed and photos will be taken of any issues that are reported. The fault will be reported as in normal maintenance issues and will follow the standard integrated work order system procedures. In the case of tenant inflicted damages the payment will be for the tenant’s account.
We will always respect your privacy and coordinate with you in scheduling the best time for maintenance repair or inspection.
A tenant can conveniently report any maintenance on our interactive work order system which will guide the tenant through the detail of the report. The system will automatically confirm the report via sms/email and that the process of the repair has started and the approximate period it will take to repair. The system will automatically determine the urgency of the repair and will schedule the process accordingly.
The maintenance team will also be notified at the same time as the tenant and because the system is online will be fully aware of the problem, even after hours, and will monitor progress made. After assessing the report the manager will assign a contractor to the repair.
The contractor will contact the tenant to coordinate a site visit to assess the degree of damage, take photos and submit a quotation for the work to be done. The quotation is also seen by the landlord on the unit’s online portal , as he would also automatically be notified of the complaint.
After receiving approval from the landlord the order will be signed off and the contractor can contact the tenant to schedule a convenient time for doing the repair. When the repair was completed the Maintenance manager will inspect the site to see that the job was completed satisfactory and take photos of the repair. These photos will go onto the profile for reference. After the job was signed off the contractor will be paid.
The interactive online work order system will send out progress updates to all relevant parties until the case is closed on the system. The progress can also be viewed online.
One of the Jidmac Property specialists is on call 24 hours a day, seven days a week and completely qualified to attend to emergencies.
Emergencies can also be reported online as the system recognizes the urgency of the repair and will contact relevant parties via sms and email. Upon reporting an emergency the system will also automatically send out instructions of actions to be taken in the particular emergency, eg. closing of water supply, switching off the power to the unit, etc. minimizing the damage inflicted.
Rent is paid in advance and payment has to be made by the 1st of every month. Payment has to be made directly into Jidmac account in cash or via EFT. Using your personal reference code the system will automatically allocate the payment to your account and there will be no misunderstanding that may lead to late payment fees being charged.
Upon lease termination a Jidmac agent will meet the tenant at the vacated unit to once again complete a detailed check-list together with the tenant and take digital photographs of the entire unit. These check-lists are signed off by both the agent and the tenant. Any damages/maintenance issues that are detected will be noted and reported on the interactive work order management system.
Photographs taken during the entrance and exit inspections are compared if any queries do arise as to determine who is responsible for the payment of the repairs. This safeguards the tenant from having to pay for damages and usage that he is not responsible for.
In the case of tenant inflicted damages the cost will be taken from the tenant’s holding deposit.
Ruimsig Office Estate, Hole-in-one Road, Ruimsig, 1724
+27 11 027 6986 / 9128
admin@jidmac.co.za